Inbound Telephony

Operations
Add to My Features Feature Description
Add  Patron call in for voice summaries Ability for patrons to call an automated system to retrieve a voice summary of their account, including: A list of items checked out, Outstanding balance owed, Details on outstanding fines and fees, List of available holds and pickup-by dates
Add  Patron call in to renew/ cancel Ability for patrons to call an automated system to renew eligible items and/or cancel outstanding hold requests
Add  Library control call in system Ability for the Library to record its own announcements, operate in a digital voice over IP environment, and/or provide load balancing for periods of high volume