Feature: Automated telephone notification

Description

System provides a telephone notification system, by which patrons receive automated telephone calls for specified events, e.g. courtesy notices, overdue notices, hold pickup notices. The telephone notification system supports multiple trunks.

Feature Category

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Software Rundown

Software Status Notes
Evergreen 2.8 (2015) YES

System rolls over to new notification method if call fails; also includes holiday awareness, and smart retry in version 2.2.

PhoneList.pm is a mod_perl module for Apache that works with Evergreen to generate callings lists for patron holds. It outputs a csv file that can be fed into an auto-dialer script to call patrons with little or no staff intervention. It is accessed and configured via a special URL and passing any parameters as a “Query String” on the URL. (2.5)

Koha 3.20 (2015) NO

Koha support integration with Talking Tech I-tiva a third party, proprietary product.