Feature: Require holds be picked up at a service desk


Ability to require that holds be picked up at a service desk; either all of a specified patron's holds, or all of the holds on a specified item, or both.

Feature Category


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Software Rundown

Software Status Notes
Koha 3.20 (2015) ?
Evergreen 2.8 (2015) YES

The value for behind-the-desk pickup is now stored directly on each hold request. This allows the system to better track the true location of captured hold items in cases where the patron setting has changed since hold capture.

For these features to be accessible, the ""Behind Desk Pickup Supported"" (circ.holds.behind_desk_pickup_supported) Library Setting must be set to true.

Staff Client: In addition to the counts of ready for pickup and available holds, the staff client now also displays the number of behind-the-desk-holds ready for pickup at the staff’s working location. If no items are held behind the desk, this information does not display, in particular, because this information is useless if behind the desk holds are not supported at the staff’s working location.

TPAC Changes: The system also allows patrons to set their own behind-the-desk pickup preferences in the TPAC settings interface. To activate this feature, admins need to set the Opac Visible flag to ""true"" for the ""Hold is behind Circ Desk"" (circ.holds_behind_desk) user setting and ""Behind Desk Pickup Supported"" must be set to true for the patron’s home library. (2.5)